Delete your account

You can request deletion of your ZenAja account and the personal data associated with it at any time. This page explains what happens and how to do it.

What gets deleted

• Your profile (name, email address, phone number, preferences, photos)
• Your saved favorites and unused passes/vouchers
• Your login credentials — you will no longer be able to sign in

What we keep, and why

• Completed transaction records (bookings and payments), retained in anonymized or minimal form as required by Indonesian tax and financial regulations
• Records needed to resolve disputes or enforce our terms, where applicable

Deletion is permanent. Unused passes and vouchers are forfeited and cannot be refunded after deletion.

How to delete your account

1. In the app: Profile → Delete account, then follow the confirmation steps.
2. By email: if you can no longer access the app, email privacy@zenaja.com from the email address registered to your account with the subject "Account deletion request".

We process deletion requests within 30 days and confirm by email when complete. If you have upcoming bookings, please cancel or complete them first — we cannot delete an account with active bookings.

Questions